Solutions livrées

SunLife Financial est la plus importante société dans le domaine de l’assurance et la 5e institution financière au Canada, avec plus de 10 000 employés dont 4 000 agents de ventes oeuvrant dans une dizaine de répartis en Amérique du Nord.

La formation est livrée sous un format traditionnel en présentiel, avec vidéo et assisté par ordinateur (CBT)

Les méthodes manuelles de suivi et la diversité des systèmes d’inscription ne permettent plus à l’entreprise de rationaliser correctement son budget global de formation. De plus, cette organisation veut améliorer la valeur de la certification de ses agents de ventes afin d’être conforme aux normes corporatives.

Développer une stratégie afin d’implanter une formation de haute qualité dans un environnement géré. Sélectionner et implanter les meilleurs outils de gestion et de livraison de formation, et mettre en oeuvre un système électronique d’émission de certificats de compétence.

SunLife a considéré plusieurs vendeurs mais elle a choisi eMisphere pour relever ce défi en raison de sa connaissance reconnue des plate-formes e-learning et son approche consultative.

Human Resources Development Canada’s mission is to “enable Canadians to participate fully in the workplace and community.” It fulfills this mandate by administering federal Acts, Regulations and its Corporate Plan in more than 320 offices across the country, with the objective of enhancing employment, encouraging equality and promoting social security.

In many tangible ways, HRDC is the face of government to most Canadians. In order to improve their services to citizens, HRDC Insurance Training Group wanted to make its training programs more readily accessible to their employees. They believed that by putting many of these programs online, the easy access would result in better service.

The first major challenge was to develop a consistent approach to e-learning by defining a standard way to produce their e-learning content. Further, the challenge involved developing an instructional design specific to the four modules selected for the initial migration.

HRDC Insurance Training Group selected eMisphere because of its high-end e-learning expertise to develop instructional design of e-learning material and its reputation in showing positive results in similar environments.

MDS Pharma Services is a leading provider of innovative drug discovery and development solutions, offering a full spectrum of resources to the pharmaceutical and biotechnology industries. It is part of MDS Inc. (TSE: MDS; NYSE: MDZ), an international health and life sciences company, employing more than 10,000 highly skilled people in its global operations on five continents.

MDS Pharma Services upgraded the Lotus Notes mail client to release R5. The project objectives consisted in upgrading all mail clients within a very short period of time, training people on the new software while keeping up at the same rate it is being deployed.

A concurrent upgrade to Lotus Notes R5 meant time was a constraint, as the concern was naturally to optimize the efforts of its deployment teams. And the migration of over 800 employees to Lotus Notes R5 pressed the need for an alternative training solution to be ready following the rollout. MDS Pharma needed the solution to train its employees in three different languages.

There were 2 main objectives:

1. Minimize the loss of productivity by training 800 employees rapidly.
2. Perform a proof-of-concept to demonstrate the efficiency of e-Learning as a valuable alternative to traditional training methods.

The first priority was to get a Learning Management System (LMS) up and running as quickly as possible. Given MDS Pharma’s technical expertise and Information Technology structure, we recommended a “Quick Start” implementation package - a very focused and specialized service offering, where we let the client do the pre-work using our standard documentation before our team arrives on site.

Secondly, we provided instant, self-paced training to the employees on the new release of Lotus Notes. Installing a Lotus Notes R5 End-User suite of off-the-shelf courseware in French, English and Spanish, provided the efficient and cost-effective training solution MDS Pharma Services desired.